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About Report 6.0

About Report 6.0

For reporting, we have utilized the Global Reporting Initiative (GRI) G4 Guidelines and the Construction and Real Estate Sector Supplement (CRESS). This report is prepared “In accordance”—Core.” Results are as of December 31, 2016, and cover property operations internationally unless otherwise noted.

Stakeholder Engagement Channels
Hines engages with internal and external stakeholders in a variety of settings.

Group / ChannelFrequency

Investors
Investor Survey3 years
Interviews (10–15 people)Ongoing
ReportingQuarterly
Investor Conference18 months

Tenants
Tenant Retention SurveyAnnually
Tenant Satisfaction Survey2 years
GREEN OFFICE ProgramOnetime

Employees
Employee Survey2–3 years
Performance ReviewsAnnually
Intranet CommunicationsOngoing
Webcast with Jeff Hines, CEOQuarterly
Management OrientationAnnually

Internal ConferencesOngoing

Industry
Participation in EventsOngoing

Looking Ahead

I have been with Hines for over 30 years—the bulk of my professional career. I have worked in many parts of our organization—in operations, in sustainability and in investment management. I’ve worked on the East and the West Coasts in the U.S. and with partners and clients from Asia, the Middle East, Europe and North America. During that time, I have witnessed diversity in many forms and watched as the real estate industry, and at times my own organization, struggled with a lack of diversity.

Diversity is not easy. It’s not always visible and it’s not simple to accomplish. But it is worth the effort. It brings positive change and new perspectives. It builds loyalty and commitment. It makes people feel included and safe to express their point of view.

There is a broad recognition at Hines that diversity is sustainability. That our organization thrives on diverse ideas from bright, capable people. Hines is a place where people can express their views, shape their careers and bring their own experience and personality to work with them.

The world is ever more connected, which has created incredible opportunities to see the world through differing lenses. This helps us to shape our products to meet the needs of different investors, communities and stakeholders. This experience in the 20 different countries in which Hines operates allows us to take the best of each and create high-quality places for people to conduct business and nurture their families and communities.

This, our sixth sustainability report, celebrates diversity in its many forms and the contribution that each makes to a more sustainable future. It covers diversity in its most traditional form—gender, culture, race, religion, sexual orientation and identity, national origin—but also details other forms of diversity—diversity of product and services, diversity of partners and clients, and perhaps most importantly, diversity of ideas.

As we look ahead at Hines, we feel optimistic that our approach to diversity will create opportunities for us and for our partners, clients, tenants and communities worldwide and that we will continue to harness our collective experiences to improve product and place.

In order to report on the topics most material to our business operations, we have once again utilized the globally recognized reporting platform Global Reporting Initiative (GRI) G4 Guidelines and the Construction and Real Estate Sector Supplement as the framework for our report.

We hope you enjoyed Sustainability 6.0. We welcome your diverse thoughts and ideas; share them with us at sustainability@hines.com.

Gary M. Holtzer
Senior Managing Director
Global Sustainability Officer

For reporting, we have utilized the Global Reporting Initiative (GRI) G4 Guidelines and the Construction and Real Estate Sector Supplement (CRESS). This report is prepared “In accordance”—Core.” Results are as of December 31, 2016, and cover property operations internationally unless otherwise noted.

Stakeholder Engagement Channels
Hines engages with internal and external stakeholders in a variety of settings.

Group / ChannelFrequency

Investors
Investor Survey3 years
Interviews (10–15 people)Ongoing
ReportingQuarterly
Investor Conference18 months

Tenants
Tenant Retention SurveyAnnually
Tenant Satisfaction Survey2 years
GREEN OFFICE ProgramOnetime

Employees
Employee Survey2–3 years
Performance ReviewsAnnually
Intranet CommunicationsOngoing
Webcast with Jeff Hines, CEOQuarterly
Management OrientationAnnually

Internal ConferencesOngoing

Industry
Participation in EventsOngoing